At HBR, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
1. BACKGROUND AND KEY INFORMATION
A.HOW THIS POLICY APPLIES
This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “” across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
B. REVIEW AND UPDATES
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
C. THIRD-PARTY SERVICES
The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
2. PERSONAL DATA THAT WE COLLECT
(a) We collect different types of personal data about you. This includes, but is not limited to:
- Contact Data, Such As Your Mailing Or Home Address, Location, Email Addresses, And Mobile Numbers.
- Identity And Profile Data: Such As Your Name, Username Or Similar Identifiers, Photographs, And Gender.
- Marketing And Communications Data : Such As Your Address, Email Address, Information Posted In Service Requests, Offers, Wants, Feedback, Comments, Pictures And Discussions In Our Blog And Chat Boxes, Responses To User Surveys And Polls, Your Preferences In Receiving Marketing Communications From Us And Our Third Parties, And Your Communication Preferences. We Also Collect Your Chat And Call Records When You Communicate With Service Professionals Through The Platform.
- Technical Data : Which Includes Your IP Address, Browser Type, Internet Service Provider, Details Of Operating System, Access Time, Page Views, Device ID, Device Type, Frequency Of Visiting Our Website And Use Of The Platform , Website And Mobile Application Activity, Clicks, Date And Time Stamps, Location Data, And Other Technology On The Devices That You Use To Access The Platform.
- Transaction Data: Such As Details Of The Services Or Professional Services You Have Availed, A Limited Portion Of Your Credit Or Debit Card Details For Tracking Transactions That Are Provided To Us By Payment Processors And UPI IDs For Processing Payments.
- Usage Data: Which Includes Information About How You Use The Services And Professional Services, Your Activity On The Platform, Booking History, User Taps And Clicks, User Interests, Time Spent On The Platform, Details About User Journey On The Mobile Application, And Page Views.
(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
(c) What happens if I refuse to provide my personal data? Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.
3. DATA SECURITY
(a) We implement appropriate security measures and privacy-protective features on our Platform including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorised access and disclosure, and follow standards prescribed by applicable law.
(b) Where you have chosen a password that enables you to access certain parts of the Services or Professional Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorised use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorised disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.
4. DATA RETENTION
(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.
(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.